Writing Effective Knowledge Base Articles

Creating Great Knowledge Base Content

Follow these guidelines to write articles that truly help your readers:

Clear and Concise Titles

Use descriptive titles that clearly indicate the article's content. Include relevant keywords.

Logical Structure

Organize content with headings and subheadings. Use numbered steps for procedures.

Simple Language

Write in plain language. Avoid jargon unless your audience is technical. Define terms when necessary.

Visual Aids

Include screenshots and diagrams to illustrate complex steps or concepts.

Keep It Updated

Regularly review and update articles to ensure information remains accurate and relevant.

User Perspective

Write from the reader's point of view. Anticipate questions and address common concerns.